We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return policy below for guidance on how to make a return or exchange.
1. Eligibility for Returns
- Returns are accepted within 30 days of the original purchase date.
- Items must be unread, unused, and in their original condition (including packaging, if applicable).
- Sale or clearance items are final sale and not eligible for return, unless defective or damaged.
2. Non-Returnable Items
- Digital books (eBooks) and downloadable content are non-returnable.
- Gift cards are not eligible for return or refund.
- Items purchased from third-party sellers through our platform are subject to the third-party seller’s return policy.
3. Damaged or Defective Items
- If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of receipt.
- We will arrange for a replacement or a full refund, including shipping costs.
- Please provide photos of the damaged item and packaging to facilitate the return process.
4. Return Process
- To initiate a return, please contact our customer service team at [info@betezion.com] with your order number and reason for return.
- Once your return is approved, we will provide a return shipping label and instructions for sending the item back.
- Refunds will be processed within 10–15 business days after the return is received and inspected.
5. Refunds and Exchanges
- Refunds will be issued to the original payment method.
- If you prefer an exchange, please specify this when you contact our customer service team.
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- For items returned due to change of mind, a restocking fee of up to 10% of the item’s purchase price may apply.
7. International Returns
- For international returns, customers are responsible for all return shipping fees, duties, and taxes.
- We recommend using a trackable shipping method as we cannot guarantee that we will receive your returned item.
8. Contact Us
- For any questions or concerns, please reach out to our Customer Service Team at [info@betezion.com].
